Refund Policy

ONLINE RETURN POLICY

WE WILL GLADLY PROCESS RETURNS WITHIN 30 DAYS AFTER PURCHASE AS LONG AS ITEM IS UNWORN, UNUSED, AND IN ITS ORIGINAL PACKAGING; INCLUDING ALL TAGS, LABELS, AND THE ORIGINAL RECEIPT. AFTER INSPECTING AND APPROVING ANY RETURNS, A 17% RESTOCKING FEE WILL BE DEDUCTED FROM THE REFUND AMOUNT (BASED ON ORIGINAL ITEM PRICE.) PRODUCT EXCHANGES WILL BE PROCESSED AS RETURNS. ONCE THE QUALIFYING RETURNED ITEM IS DELIVERED TO US, A REFUND WILL BE ISSUED; AT ANY MOMENT THE CUSTOMER IS FREE TO PLACE A NEW ORDER FOR THE DESIRED ITEM.

 

SALES ON DISCOUNTED ITEMS AND ELECTRONICS ARE FINAL AND CANNOT BE EXCHANGED OR RETURNED. ALL ITEMS WILL BE THOROUGHLY INSPECTED BEFORE RETURNS ARE PROCESSED. REFUNDS WILL BE ISSUED IN ACCORDANCE WITH THE ORIGINAL FORM OF PAYMENT. DEPENDING ON YOUR BANK’S PROCESSING TIME, REFUNDS MAY TAKE UP TO 2 BILLING CYCLES TO BE CREDITED TO YOUR ACCOUNT. RETURNS SHALL BE COMPENSATED WITH A E-STORE CREDIT OR CREDIT TO THE ORIGINAL TENDER EQUIVALENT TO THE VALUE PAID FOR THE MERCHANDISE.

 

MERCHANDISE MUST BE SENT WITHIN 30 DAYS OF THE DATE OF PURCHASE. RETURNS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS FROM THE DATE THE ITEM IS RECEIVED AT OUR WAREHOUSE. WHEN REQUESTING A REFUND, THE TRANSACTIONS WILL BE PROCESSED USING THE ORIGINAL FORM OF PAYMENT. THE VALUE CREDITED SHALL BE EQUAL TO THE VALUE PAID FOR THE ITEM MINUS A 17% RESTOCKING FEE, AND THE TRANSACTION SHALL BE CONDITIONED IN ACCORDANCE WITH THE STIPULATIONS OF THE ORIGINAL OFFER. SHIPPING FEES ARE NON-REFUNDABLE.

*PROMOTIONAL ITEMS, AND MERCHANDISE ON SALE CANNOT BE RETURNED FOR A REFUND OR EXCHANGED. GIFT CARDS AND COUPONS ARE NON-REFUNDABLE AND CANNOT BE EXCHANGED FOR CASH OR ANY OTHER TYPES OF PAYMENT. *

VOUCHERS, DISCOUNT CODES, AND SWEEPSTAKES REDEEMED ON PURCHASES

VALID ONE COUPON PER TRANSACTION. THE EXPIRATION DATE WILL BE THREE MONTHS FROM THE DATE IT WAS ISSUED. IT WILL NOT BE REPLACED IF LOST OR STOLEN; WE WILL NOT ISSUE A DUPLICATE. VALID IN REGULAR PRICE MERCHANDISE; IT MAY NOT BE COMBINED WITH OTHER OFFERS. THE ITEMS IN THIS TRANSACTION MAY NOT BE RETURNED OR EXCHANGED. VALUE MUST BE USED IN FULL. NO AMOUNTS OF REMAINING CREDITS WILL BE GIVEN. LOYALTY PROGRAM REWARDS WILL BE GIVEN ONLY TO THE PERSON WHO IS REGISTERED IN THE PROGRAM, IDENTIFICATION IS REQUIRED.

WARRANTY CLAIMS AND RETURNS FOR REASON OF DEFECT

WARRANTY CLAIMS MUST BE PLACED DIRECTLY WITH MANUFACTURER. PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATLY IF WRONG ITEM IS SENT. REPLACEMENTS FOR DEFECTIVE MERCHANDISE, REFERRING TO ALL MERCHANDISE SHOWING MANUFACTURING FLAWS OR DEFECTS, WILL BE MADE TROUGHT THE MANUFACTURING OR BRANDED PRODUCT COMPANY. 

 

THE TERM DEFECTIVE DOES NOT INCLUDE NOR IS LIMITED TO FLAWS ARISING FROM EXCESSIVE OR IMPROPER USE, SCRATCHES, WORN OR FADED SOLES, DAMAGE OR LOST ORNAMENTS, FADED MERCHANDISE, MERCHANDISE THAT STAINS THE SKIN OR STOCKINGS, DISCOMFORT, OR INCORRECT SIZE.

RESTOCKING FEE

ANY RETURN FOR REFUND OR EXCHANGE ON MERCHANDISE IS SUBJECT TO A 17% RESTOCKING FEE UNLESS DEFECTIVE OR PROHIBITED BY LAW. THIS FEE MAY BE WAIVED FOR THE FOLLOWING REASONS:   • RECEIVED INCORRECT PRODUCT. •RECEIVED AN EXTRA ITEM NOT ORDERED.

To start a return, click on Order Return Request under our Quick Links towards the bottom of our web page. For any other questions, feel free to contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for gift cards/gift card codes, discounted items, electronics, used items, hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.